Clinic Information

At Her Medical, we believe clear communication helps you feel confident in your care. This section sets out our key patient information and practice policies — from billing and cancellations, to privacy, communication, and how we manage your health records.
Our aim is to keep things straightforward: you’ll find what you need to know about appointments, prescriptions, procedures, and how we protect your personal information. These policies are here to guide you, protect your rights, and help us deliver safe, high-quality care.

Book Now

General Information

Some services and procedures attract an out-of-pocket fee in addition to the consultation.

Fees are payable on the day.

Fees vary depending on the complexity and materials.

You will be advised of costs before treatment.

Payment methods acceptable are:

  • EFTPOS
  • Credit Card

Regular repeat prescriptions and referrals generally require a consultation. These can be ordered online under the following circumstances.

Patients can request a repeat prescription or ongoing specialist referral for $40.00. This service is only available to existing patients of the clinic and is at the discretion of the patient’s regular GP. Please note there is a 4-day turnaround, and pain medication, including S8 and S4 scheduled medications, will not be approved.

To be eligible, patients must have had a consultation with their regular GP in the last 6 months. Repeat medication prescriptions will be limited to a maximum of 2 months’ duration and will not be provided for medications with addictive potential.

Repeat specialist referrals are only for renewals of existing referrals that have expired. New referrals will always require a consultation. If you meet this criteria and need a repeat prescription or ongoing referral letter, please download the clinic app from the app store and place your order through the appropriate tab also $40.00

Her Medical uses an electronic recall system to notify patients of significant information the doctors wish to discuss.

It is the responsibility of patients to follow up on medical tests or treatments ordered by their doctor. For continuity of care, the administration team may be instructed by the doctor to recall you to arrange an appointment to follow up on the results and recommendations. All patients are welcome to contact Her Medical for any enquiries.

Doctors have the professional responsibility to review and act upon the results of any test they request; this responsibility cannot be delegated to another practitioner. It is our policy for patients to attend for the interpretation of clinical investigations. Results not interpreted by your GP will not be forwarded to allied health or alternative practitioners.

Once your GP has reviewed the results, the recall process includes a notation from your GP of “action” or “no action” is required. Reception staff are not privy to any details and are unable to interpret results and are directed to forward “no action results” when requested by the doctors.

If Allied Healthcare is involved, they may suggest further investigations to you and will encourage you to seek a GP to order these. To prevent harm to patients, reduce medico-legal risk, meet professional obligations, and ensure the appropriate use of the Medicare Benefits Scheme, Doctors only request medical imaging and pathology tests which are “clinically indicated”.

Patients are able to request tests outside of the Medicare system, however in this situation, patients will incur the full cost of the testing. Your midwife or allied health team can assist you to organise these directly through a pathology provider.

Patients without Medicare coverage will incur separate charges for referred investigations, distinct from the billing related to consultations at Her Medical.

Translating and Interpreting Service (TIS) provide free access to phone interpreting services for your consultation.

For more information please click on the link below to visit the TIS website.

TIS Website

These resources are here to support you in accessing the most relevant and meaningful healthcare information. If you have specific needs or questions, please don’t hesitate to discuss them with your GP. https://hermedical.com.au/culturally-appropriate-resources/

The National Relay Service is a government initiative that assists patients with a hearing impairment, hard of hearing or speech-impaired persons make and receive calls to assist in their consultation.

For more information please click on the link below to visit the National Relay Service website.

National Relay Service

Her Medical actively seeks feedback. Feedback is essential to ongoing internal governance and part of a continuous improvement strategy.

Please access our feedback document through this link. The document is deidentified and completely anonymous. Your feedback is crucial for our quality improvement efforts. https://hermedical.snapforms.com.au/form/patient-feedback-survey-

If you have a compliment, complaint or improvement suggestion please email the practice manager at manager@hermedical.com.au

If a patient feels their feedback was unresolved or prefers to consult with an independent 3rd party, please refer to the Office of the Health Ombudsman.

Contact details for the Office of the Health Ombudsman can be found at https://www.oho.qld.gov.au/

 Photo ID: Is required for all non medicare card holders for initial consultations.

Independent Pathology Services: If you do not have a Medicare card, please be aware that tests performed by independent pathology providers will incur separate charges. This includes tests such as bloods and swabs taken during your procedure.

Separation of Services: It is important to understand that these pathology providers operate independently from Her Medical. As a result, they manage their own billing and are responsible for informing patients about their fees.

We encourage all patients to familiarise themselves with these billing practices prior to making an appointment to avoid any confusion.

Her Medical values time management, however, due to the unpredictable nature of general practice doctors may on occasion run late. Aside from the obvious emergencies, doctors run late because patients underestimate the significance of their problem or how long the patient needs with a doctor.

Reception staff will inform patients upon arrival of any anticipated extended delays.

At Her Medical, we understand the value of culturally appropriate resources in empowering patients to make informed decisions about their health. This page is dedicated to providing links to trusted medical resources tailored to diverse cultural needs.

At Her Medical, we understand the value of culturally appropriate resources in empowering patients to make informed decisions about their health. This page is dedicated to providing links to trusted medical resources tailored to diverse cultural needs. We also have patient information brochures in clinic translated into 8 common languages.

Culturally Appropriate Medical Resources

These resources are here to support you in accessing the most relevant and meaningful healthcare information. If you have specific needs or questions, please don’t hesitate to discuss them with your GP.

Work Cover consultations are not available on Saturdays. 

At Her Medical, we are committed to supporting patients through their recovery following work-related injuries. To comply with Australian law and maintain clarity regarding financial responsibility, our billing process for WorkCover and workplace injuries is as follows:

Billing Process:
Patients are personally responsible for payment of all consultation fees until one of the following is provided:

A written notice of an accepted WorkCover claim (including a valid claim number); or

A formal written guarantee from the employer or insurer accepting responsibility for costs incurred.

Until this documentation is received, patients must pay for consultations at the time of service.

Once the claim is accepted or a payment guarantee is received, Her Medical will submit invoices directly to the responsible insurer or employer.

Legal Requirements:
Under Section 19(2) of the Health Insurance Act 1973 (Cth), Medicare benefits are not payable for services where a third party, such as a workers’ compensation insurer, is liable for the costs.

Accordingly, Her Medical must not bill Medicare for any consultations, investigations, referrals, procedures, or other services related to a workplace injury.

It is unlawful for a medical practice to bulk-bill Medicare for a work-related injury.

Important Notes:
If a claim is pending, the patient remains financially responsible for services until formal acceptance is received.

Medicare rebates are not available for work-related injuries, regardless of claim status.

Patients are encouraged to liaise directly with their employer, insurer, or WorkCover case manager to expedite claim processing.

This policy protects both patients and Her Medical from potential breaches of Medicare law and ensures that all claims are managed correctly in line with WorkCover regulations.

Her Medical’s administration fee for the transfer or provision of medical records is consistent with the Australian Medical Association (AMA) Position Statement: The Transfer and Storage of Medical Records (2014).

A medical Summary is forwarded to new providers or patients upon signed consent when requested. However when we are requested to collate and transfer a copy of the entire file a fee of $30 is charged.

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP 12 – Access to Personal Information), patients have a right to access their personal health information. However, the AMA acknowledges that medical practices are entitled to charge a reasonable fee to cover the administrative costs associated with:

  • Staff time in collating, preparing and copying records,

  • Secure electronic or physical transfer of files,

  • Postage or courier costs (if applicable),

  • Associated storage, archiving or handling expenses.

Her Medical’s fees are set to reflect only genuine administrative costs, and are communicated transparently to patients at the time of request.

This approach aligns with Australian regulatory, legal and ethical standards for patient information management.

At Her Medical, the practitioners who operate as tenants within our facility use AI-assisted technology to assist with documentation of patient consultations. Please be assured that all information processed through this system is de-identified, and no recordings are retained. This technology is used solely to support accurate and efficient documentation of your consultation. The privacy and confidentiality of your information remain our top priority, and all data is handled in strict compliance with confidentiality protocols.

Some services and procedures attract an out-of-pocket fee in addition to the consultation.

Fees are payable on the day.

Fees vary depending on the complexity and materials.

You will be advised of costs before treatment.

Payment methods acceptable are:

  • EFTPOS
  • Credit Card

Regular repeat prescriptions and referrals generally require a consultation. These can be ordered online under the following circumstances.

Patients can request a repeat prescription or ongoing specialist referral for $40.00. This service is only available to existing patients of the clinic and is at the discretion of the patient’s regular GP. Please note there is a 4-day turnaround, and pain medication, including S8 and S4 scheduled medications, will not be approved.

To be eligible, patients must have had a consultation with their regular GP in the last 6 months. Repeat medication prescriptions will be limited to a maximum of 2 months’ duration and will not be provided for medications with addictive potential.

Repeat specialist referrals are only for renewals of existing referrals that have expired. New referrals will always require a consultation. If you meet this criteria and need a repeat prescription or ongoing referral letter, please download the clinic app from the app store and place your order through the appropriate tab also $40.00

Her Medical uses an electronic recall system to notify patients of significant information the doctors wish to discuss.

It is the responsibility of patients to follow up on medical tests or treatments ordered by their doctor. For continuity of care, the administration team may be instructed by the doctor to recall you to arrange an appointment to follow up on the results and recommendations. All patients are welcome to contact Her Medical for any enquiries.

Doctors have the professional responsibility to review and act upon the results of any test they request; this responsibility cannot be delegated to another practitioner. It is our policy for patients to attend for the interpretation of clinical investigations. Results not interpreted by your GP will not be forwarded to allied health or alternative practitioners.

Once your GP has reviewed the results, the recall process includes a notation from your GP of “action” or “no action” is required. Reception staff are not privy to any details and are unable to interpret results and are directed to forward “no action results” when requested by the doctors.

If Allied Healthcare is involved, they may suggest further investigations to you and will encourage you to seek a GP to order these. To prevent harm to patients, reduce medico-legal risk, meet professional obligations, and ensure the appropriate use of the Medicare Benefits Scheme, Doctors only request medical imaging and pathology tests which are “clinically indicated”.

Patients are able to request tests outside of the Medicare system, however in this situation, patients will incur the full cost of the testing. Your midwife or allied health team can assist you to organise these directly through a pathology provider.

Patients without Medicare coverage will incur separate charges for referred investigations, distinct from the billing related to consultations at Her Medical.

Translating and Interpreting Service (TIS) provide free access to phone interpreting services for your consultation.

For more information please click on the link below to visit the TIS website.

TIS Website

These resources are here to support you in accessing the most relevant and meaningful healthcare information. If you have specific needs or questions, please don’t hesitate to discuss them with your GP. https://hermedical.com.au/culturally-appropriate-resources/

The National Relay Service is a government initiative that assists patients with a hearing impairment, hard of hearing or speech-impaired persons make and receive calls to assist in their consultation.

For more information please click on the link below to visit the National Relay Service website.

National Relay Service

Her Medical actively seeks feedback. Feedback is essential to ongoing internal governance and part of a continuous improvement strategy.

Please access our feedback document through this link. The document is deidentified and completely anonymous. Your feedback is crucial for our quality improvement efforts. https://hermedical.snapforms.com.au/form/patient-feedback-survey-

If you have a compliment, complaint or improvement suggestion please email the practice manager at manager@hermedical.com.au

If a patient feels their feedback was unresolved or prefers to consult with an independent 3rd party, please refer to the Office of the Health Ombudsman.

Contact details for the Office of the Health Ombudsman can be found at https://www.oho.qld.gov.au/

Independent Pathology Services: If you do not have a Medicare card, please be aware that tests performed by independent pathology providers will incur separate charges. This includes tests such as bloods and swabs taken during your procedure.

Separation of Services: It is important to understand that these pathology providers operate independently from Her Medical. As a result, they manage their own billing and are responsible for informing patients about their fees.

We encourage all patients to familiarise themselves with these billing practices prior to making an appointment to avoid any confusion.

Her Medical values time management, however, due to the unpredictable nature of general practice doctors may on occasion run late. Aside from the obvious emergencies, doctors run late because patients underestimate the significance of their problem or how long the patient needs with a doctor.

Reception staff will inform patients upon arrival of any anticipated extended delays.

At Her Medical, we understand the value of culturally appropriate resources in empowering patients to make informed decisions about their health. This page is dedicated to providing links to trusted medical resources tailored to diverse cultural needs.

At Her Medical, we understand the value of culturally appropriate resources in empowering patients to make informed decisions about their health. This page is dedicated to providing links to trusted medical resources tailored to diverse cultural needs. We also have patient information brochures in clinic translated into 8 common languages.

Culturally Appropriate Medical Resources

These resources are here to support you in accessing the most relevant and meaningful healthcare information. If you have specific needs or questions, please don’t hesitate to discuss them with your GP.

Work Cover consultations are not available on Saturdays. 

At Her Medical, we are committed to supporting patients through their recovery following work-related injuries. To comply with Australian law and maintain clarity regarding financial responsibility, our billing process for WorkCover and workplace injuries is as follows:

Billing Process:
Patients are personally responsible for payment of all consultation fees until one of the following is provided:

A written notice of an accepted WorkCover claim (including a valid claim number); or

A formal written guarantee from the employer or insurer accepting responsibility for costs incurred.

Until this documentation is received, patients must pay for consultations at the time of service.

Once the claim is accepted or a payment guarantee is received, Her Medical will submit invoices directly to the responsible insurer or employer.

Legal Requirements:
Under Section 19(2) of the Health Insurance Act 1973 (Cth), Medicare benefits are not payable for services where a third party, such as a workers’ compensation insurer, is liable for the costs.

Accordingly, Her Medical must not bill Medicare for any consultations, investigations, referrals, procedures, or other services related to a workplace injury.

It is unlawful for a medical practice to bulk-bill Medicare for a work-related injury.

Important Notes:
If a claim is pending, the patient remains financially responsible for services until formal acceptance is received.

Medicare rebates are not available for work-related injuries, regardless of claim status.

Patients are encouraged to liaise directly with their employer, insurer, or WorkCover case manager to expedite claim processing.

This policy protects both patients and Her Medical from potential breaches of Medicare law and ensures that all claims are managed correctly in line with WorkCover regulations.

Her Medical’s administration fee for the transfer or provision of medical records is consistent with the Australian Medical Association (AMA) Position Statement: The Transfer and Storage of Medical Records (2014).

A medical Summary is forwarded to new providers or patients upon signed consent when requested. However when we are requested to collate and transfer a copy of the entire file a fee of $30 is charged.

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP 12 – Access to Personal Information), patients have a right to access their personal health information. However, the AMA acknowledges that medical practices are entitled to charge a reasonable fee to cover the administrative costs associated with:

  • Staff time in collating, preparing and copying records,

  • Secure electronic or physical transfer of files,

  • Postage or courier costs (if applicable),

  • Associated storage, archiving or handling expenses.

Her Medical’s fees are set to reflect only genuine administrative costs, and are communicated transparently to patients at the time of request.

This approach aligns with Australian regulatory, legal and ethical standards for patient information management.

At Her Medical, the practitioners who operate as tenants within our facility use AI-assisted technology to assist with documentation of patient consultations. Please be assured that all information processed through this system is de-identified, and no recordings are retained. This technology is used solely to support accurate and efficient documentation of your consultation. The privacy and confidentiality of your information remain our top priority, and all data is handled in strict compliance with confidentiality protocols.

Her Medical offers private after-hours care from 6:00 PM – 8:00 AM, available to new and existing patients. To access, call (07) 5616 8070.

In-clinic consultations are privately billed at $550-$750, payable at the time of visit (no accounts). Additional services (e.g. suturing, wound care) may attract extra fees.

Phone triage may occur before an in-person appointment. 

Video and phone consults are charged at the same rate as standard face-to-face visits.

Care Plans via telehealth are billed directly to Medicare with no extra cost to patients.

To claim Medicare rebates, patients must have had a face-to-face consult in the past 12 months.

Telehealth is a convenient option but does not replace in-person care.

Our doctors set their own consultation rates, so fees vary. Please check individual doctor profiles for details. Specialty consults have separate charges from standard appointments.

A standard appointment is 15 minutes for a single query. For multiple concerns, complex issues, or if you are a new patient, please book a long or complex appointment.

Policies

Introduction

This email policy is to provide information on how we manage privacy and security via email communications. This email policy is adapted from and in accordance with RACGP 5th Edition standards and AHPRA guidelines.

Her Medical values the patient’s privacy and ensure all staff at all times adhere to the Practice’s Privacy and Confidentiality Policy. Her Medical follow the principles outlined in the Privacy Act 1988 and its Amendment (Sector) Act 2000.

Introduction:

This privacy policy is to provide information to the patient, on how personal information (including health information) is collected and used within the medical facility, and the circumstances in which may be shared with third parties.

Why and when your consent is necessary?

When a patient registers with Her Medical, they are consenting for the GPs (General Practitioners) and necessary staff to access the personal information relating to their healthcare.

Why personal information is collected, used, held and shared?

Her Medical will need to collect personal information in order to provide healthcare services. The main purpose for collecting, using, holding, and sharing personal information is to manage the patient’s health. Use for related business activities, financial claims, payments, practice audits and accreditation, along with business processes (e.g., staff training).

What personal information is collected?

The information collected includes:

  • Names, date of birth, addresses, contact details
  • Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • Healthcare identifiers
  • Health fund details

Dealing with us anonymously

Patients have the right to deal anonymously or under a pseudonym, unless it is impracticable or unless it is required or authorised by law to only deal with identified individuals.

How personal information is collected?

Her Medical practice may collect personal information in several separate ways.

  • When first appointments with Her Medical are made, staff will collect personal and demographic information via registration.
  • During the provision of medical services, further personal information may be collected. Information can also be collected through electronic My Health Records.
  • Her Medical may also collect personal information when the website is visited, an email is sent, via SMS, or over the telephone, make an online appointment or communicate through social media.
  • In some circumstances, personal information may also be collected from other sources. This may include information from:
  • Guardians or responsible person
  • Other involved healthcare providers
  • Health fund, Medicare, or the Department of Veterans Affairs (as necessary).

When, why and with whom is personal information shared?

Personal information is sometimes shared with:

  • Third parties who work within the facility for business purposes
  • With other healthcare providers
  • When it is required or authorised by law (e.g., court subpoenas)
  • When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health, or when it is impractical to obtain the patient’s consent
  • To assist in locating a missing person
  • To establish, exercise or defend an equitable claim
  • For the purpose of a confidential dispute resolution process
  • When there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification)
  • While providing medical services, through My Health Record (e.g., via Shared Health Summary, Event Summary). Her Medical participates in my health record services.
  • Only people who need to access personal information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, Her Medical will not share personal information with any third party without the patient’s consent. Her Medical will not share personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law).

Her Medical will not use personal information for marketing goods or services directly without your consent. Patients may opt out of direct marketing at any time after consent by notifying the practice in writing.

How do we store and protect your personal information?

Personal information may be stored at our practice in various forms. Our practice stores all personal information securely, in a protected information system, and in hard copy format in a secure offsite environment.

How can you access and correct your personal information at our practice?

Patients have the right to request access to, and correction of, their personal information.

Her Medical acknowledges patients may request access to their medical records. We require you to put this request in writing and with a signed consent to our practice will respond within a reasonable time, and there may be an administration fee to prepare and comply with your request.

Her Medical will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, staff will ask to verify that personal information held by the medical facility is correct and current. Patients may also request to correct or update their information and should make such requests in writing to the practice manager.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

Her Medical take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.

You can contact: The practice manager at Her Medical
Email: manager@hermedical.com.au

You may make an application to the Australian information commissioner or the Privacy Commissioner.

This privacy policy is reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patients when we amend this policy.

Her Medical understands that unplanned issues can arise outside of one’s control and that, at times, appointments may need to be cancelled.

Where an appointment has been scheduled and you are unable to attend, we ask that you cancel at least two hours in advance. Appointments are in high demand and clinical time is reserved specifically for you.

Failure to attend an appointment or cancellation within two hours of the scheduled time will result in a nonattendance fee equal to the full quoted fee for the booked consultation or procedure. This reflects the appointment type selected at the time of booking, whether a standard consultation, long or complex consultation, or a medical procedure.

Nonattendance fees must be settled prior to the booking of any further appointments.

Long or complex consultations and medical procedures, including Medical Termination, require a deposit at the time of booking. Where these appointments are cancelled at short notice or not attended, the deposit will be retained as the cancellation fee.

At Her Medical, we prioritise the health and safety of our patients and staff, particularly as many who visit us are more vulnerable to severe complications from contagious illnesses. For this reason, we are not an acute care facility, which means that if you’re experiencing symptoms that may indicate a contagious illness, such as the flu, COVID-19, or RSV, we ask that you don’t attend the clinic in person. Here’s what this means for you:

  1. If you have flu-like symptoms, such as fever, cough, sore throat, body aches, or shortness of breath, please assume that it could be flu, COVID-19, or RSV. We ask that you avoid coming in for a face-to-face appointment to minimise any risk of transmission to other patients or our staff.
  2. Telehealth consultations are available to help you manage symptoms, receive advice, and get any necessary prescriptions from the comfort of your home. This option allows us to continue caring for you while prioritising the wellbeing of everyone at the clinic.
  3. We do not provide acute or emergency care. If your symptoms worsen or if you feel very unwell, we recommend going to  where they can provide immediate, hands-on treatment suited to your needs.
  4. Testing Positive for COVID-19, Flu, or RSV: If you have a confirmed positive test, please avoid coming to the clinic. Book a telehealth appointment to discuss your symptoms and receive any needed medical guidance remotely.

At Her Medical, we ensure timely and clear communication with our patients. Non-urgent calls are returned within one business day, and electronic messages are answered within two business days. For urgent matters, we provide immediate assistance during office hours. Your privacy is our priority.

C.1.1 Communication Policy

This policy outlines the appropriate use of social media by staff at Her Medical to ensure compliance with RACGP Standard C6.4, maintaining professionalism, patient confidentiality, and the reputation of the practice.

Purpose

To guide staff in the responsible use of social media in both personal and professional contexts, ensuring alignment with RACGP standards, patient privacy laws, and Her Medical’s values.

Scope

This policy applies to all staff, contractors, and associates of Her Medical who use social media, whether for personal or professional purposes, and includes platforms such as Facebook, Instagram, LinkedIn, Twitter, TikTok, and others.

 

Policy

  1. Professional Conduct
    • Represent Her Medical with professionalism and integrity in all social media communications.
    • Avoid any behaviour or language that could be deemed unprofessional, discriminatory, or harmful to the reputation of Her Medical.
    • Do not use social media to discuss, criticise, or disparage colleagues, patients, or the organisation.
  2. Patient Confidentiality
    • Never disclose patient information, including identifiable details, images, or sensitive data, on social media, even if anonymised.
    • Ensure compliance with the Privacy Act 1988 and other relevant laws.
    • Obtain written consent before sharing any patient-related material for educational or promotional purposes.
  3. Use of Practice Social Media Accounts
    • Only authorised staff may post on behalf of Her Medical’s official social media accounts.
    • Content must align with Her Medical’s mission, vision, and values, and should promote evidence-based, accurate, and respectful healthcare messaging.
    • All posts must be reviewed and approved by the Practice Manager or designated authority.
  4. Personal Social Media Use
    • Refrain from identifying as a representative of Her Medical unless authorised.
    • Avoid sharing content or comments that could imply endorsement by Her Medical.
    • Ensure that personal posts do not conflict with the practice’s policies, professional standards, or reputation.
  1. Prohibited Content
    • Posting or sharing any material that:
      • Breaches patient confidentiality.
      • Is defamatory, offensive, or discriminatory.
      • Promotes misinformation or unverified health claims.
      • Violates copyright or intellectual property laws.
  2. Incident Reporting
    • Report any suspected breaches of this policy or inappropriate use of social media to the Practice Manager immediately.
    • Cooperate in investigations related to breaches of this policy.
  3. Disciplinary Actions
    • Breaches of this policy may result in disciplinary action, up to and including termination of employment or engagement.
    • Legal actions may be pursued in cases of serious violations, such as breaches of patient confidentiality.
  4. Education and Training
    • Staff will receive regular training on appropriate social media use and updates to the policy to ensure ongoing compliance with RACGP standards.

Opening Hours

Monday 8:00 am – 5:00 pm

Tuesday 7:30 am – 5:00 pm

Wednesday 8:00 am – 5:00 pm

Thursday 7:30 am – 5:30 pm

Friday 9:00 am – 5:00 pm

Saturday 8:00 am - 1:00 pm

Sunday Closed